FAQ

General 
All bookings through our site goes to the local provider with their own conditions according to their locations, local rules and laws. So some of the written conditions here can differ. 

1. Private Transfer ? 
A standard / private transfer is only for an individual passenger without to share the car with anyone else. When you arrive at the airport you don´t have to wait for other passengers. The driver will be waiting for you with your name board. Any additional services are shown in the confirmation document given to you when ordering the transfer service. 

2. Shared Transfer? 
This is a less price transfer service. You share your transfer with passengers driving in the same direction. Entering the Arrivals Hall, please go to the information or wherever before agreed to meet your driver. Be prepared for a waiting period after your flight arrival time but mostly it needs not a long time. 

3. At airport/railway station? 
If you have booked a Standard Transfer, the driver will wait You at the airport or railway station with your name board in the airport or on the platform at the railway station. If you are unable to find the driver, please wait at the meeting point. If you have booked a Shared Transfer, you should always go to the meeting point to meet your driver or whatever you agreed before with the local company. 

4. Where will you wait for me at my hotel/apartment/home? 
If you are going to the airport from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside at the main door. Please agree and clarify that with the local provider after booking. 

5. What if the flight is delayed? 
We always confirm the flight/train arrival times. The driver will wait you for all the flights and train journeys that are delayed and your transfer is provided without any additional charges. Please contact local provider if the delayed is more than 1 hour.

6. What if I miss my flight or it is cancelled? 
Please inform us of the next flight departure and its arrival time by using the telephone number provided on the confirmation form. 

7. What if I lost my luggage? How long will the driver wait? 
If your luggage is lost, please inform us as soon as possible by using the phone number shown on the confirmation letter and that you arrived at the airport and still need the transfer. If you have booked a Standard Transfer from the airport, the driver will wait up to a maximum of 1 hour after the flight arrival time (this time depends on the airports).

8. What type of vehicles (cars) are used? 
All transfers use cars, minibuses or buses according to the type of transfer required.

9. How much luggage can I take with me? is there a restriction (weight)?
Each passenger has an allowance of 2 big suitcases and 1 hand luggage without any weight limit. Extra large luggage - if notified in advance when make your reservation will be transported for an extra fee charged by the driver or for free. In certain types of transfer, an extra luggage fee is may be included in the price (transfer fee). This will be shown separately when you make your reservation. Please agree and clarify that with the local provider after booking.

10. Can I carry bicycle, golf bag, ski equipment? 
These and similar items are not normal sized luggage. A payment of an extra fee can be required, the amount depending on your ultimate destination when using the transfer service. You should notify the local provider at the time when you make your reservation. Prices you see during the booking. Please agree and clarify that with the local provider after booking. 

11. Is it allowed to transfer pets? 
Live pets can travel for an extra fee - providing they are carried in suitable carrying equipment, which is kept in good and secure condition, and that you have the necessary documents (e.g. a pet passport). This only applies to Standard Transfers. Please notify the local provider at the time you make your reservation. Guide dogs are transported free of charge. Please agree and clarify that with the local provider after booking. 

12. I am handicapped. Can I travel with a wheelchair? 
A wheelchair can be transported if you have booked a Standard Transfer. If you need a wheelchair for mobility, the chair will be carried free of charge. Please agree and clarify that with the local provider after booking. .Most of the vehicles are not prepared for handicapped persons.

13. Help to carry my luggage. Can I ask for further assistance from the driver?
In the case of Shared Transfer, you can only be assisted with carrying your luggage by the driver for payment of an extra fee. If you have booked a Standards Transfer, this service is included in the price (transfer fee). Please agree and clarify that with the local provider after booking. 

14. What do you mean by assistance with luggage (carrying luggage)? 
The driver will carry your luggage from the Arrival Hall to the vehicle (car) and from the car to the hotel entrance upon arrival, and from the car to the Departure Hall entrance upon departure. Please agree and clarify that with the local provider after booking. 

15. Do you provide child-seats?/Can I have child-seat? 
Unfortunately, the transfer of children is not free of charge. Children irrespective of their age - count as one adult (person). In the case of Standard Transfers however, a child seat is provided free of charge. A child`s age must be notified in advance when you make your reservation. A child seat is not available in shared or bus transfers. Please agree and clarify that with the local provider after booking. 

16. Where can I pay? Can I pay by credit card? 
You need to pay a deposit online and the balance must be paid to the driver. 

17. How can I pay? 
You can pay either in the local currency of the country in which you are or in Euro. USD , etc.

18. Id I cancel my reservation? Can I get my refund? 
Cancellations made on this website can be cancelled either by contacting the local providers directly.

Cancellations:         
-With more than 48 hours in advance of arrival time, no further charges apply.
-Within 48 hours of arrival time, we will charge to your Paypal account the full amount.

Refunds:
The booking deposit amount is non-refundable. No refund will therefore be issued.

19. How long will I have to wait for the driver upon arrival/departure? 
If service provider arrives late in most cases due to an unforeseeable event, your transfer will be provided. The service provider will phone to inform you about his/her expected arrival time. 

20. At what time will I be picked up on return transfer? How will I know the pickup time ? 
You must inform us of the pickup time at the hotel, apartment, address when booking the return transfer. The driver arrive at the hotel/apartment at the given time. Please agree and clarify that with the local provider after booking. Airlines recommend to be at the airport 2 hour before. 

21. Can I have a receipt?
Your email transport Voucher is your receipt